Privacy Policy

1. Introduction

Other Image Solutions ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you visit our website at other-image.com or engage our services.

We are based at Av. Charles-Quint 329, 1083 Ganshoren, Brussels, Belgium, and comply with the General Data Protection Regulation (GDPR) and applicable Belgian data protection legislation.

2. Data We Collect

2.1 Information You Provide

• Contact form submissions: name, email address, company name, industry, services of interest, and your message.
• Phone or email correspondence: any information you share when contacting us directly.

2.2 Automatically Collected Data

• Usage data: pages visited, time on site, referring URL, browser type, and device information.
• Cookies and analytics: we may use analytics services to understand traffic patterns. See Section 6.

3. How We Use Your Data

We use collected data to:

• Respond to your consultation requests and inquiries.
• Provide and improve our services (website design, branding, AI workflows, etc.).
• Send you relevant project updates if you are an active client.
• Analyze website performance and improve user experience.
• Comply with legal obligations.

We will never sell, rent, or trade your personal data to third parties for their own marketing purposes.

4. Legal Basis for Processing

Under the GDPR, we process your data based on:

• Consent: when you submit a contact form or opt in to communications.
• Contractual necessity: when processing is needed to deliver services you have requested.
• Legitimate interest: to improve our website and services, provided this does not override your rights.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described above, or as required by law. Contact form data is retained for up to 24 months after the last interaction unless you request earlier deletion.

6. Cookies

Our website may use essential cookies for site functionality and analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings. We do not use advertising or tracking cookies.

7. Your Rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Request deletion of your data ("right to be forgotten").
• Restrict or object to processing.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time.

To exercise any of these rights, contact us at hello@other-image.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data in transit.

9. Third-Party Services

We may use third-party services (hosting, analytics, email) that process data on our behalf. All third-party processors are required to comply with GDPR and maintain adequate data protection standards.

10. Contact

For any privacy-related questions or requests, contact us:

• Email: hello@other-image.com
• Phone: +32 485 17 18 81
• Address: Av. Charles-Quint 329, 1083 Ganshoren, Brussels, Belgium

You also have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données).